MISSION & IQA

GĀYO has clear mission objectives. A solid quality assurance structure is in place.

Social Responsibility

The principles of Caveat Emptor and Caveat Venditor are well balanced at GĀYO. Our seminars and pre- / post-enrolment mentoring help the students get true, objective confirmation about the courses.

We truly believe that as much as the consumer – that is, the student – has to do his due diligence, GĀYO as the E&T provider is ethically bound to share all relevant information that will help the student decide which course he / she wants to pursue. We present our academic programs with empathy, equality, fairness and transparency.

The average “expat” in the UAE receives a lot of benefits by living and working here. We believe that we need to give back to the UAE equally. As part of our efforts in this direction, our E&T programs will include short, practical modules to introduce non-UAE citizens to the local laws and customs. We will try to introduce simple, basis Arabic which every expat must be conversant with.

Internal Quality Assurance Committee

We have a robust Internal Quality Assurance system in place – right from student enrolment to the award of certificates.

We observe in spirit and letter the QA standards set down by REPS UAE, European Standards – EREPS REPS and the University of Mumbai, India.

We follow the guidelines that Focus Awards (UK) has laid down for tutors, assessors and internal quality assurers.

The chart below lists the IQAC members.

Name	Designation	Language Spoken	Email ID
UAE Quorum required: three members
Amara Al Ahmad (Secretary)	Head – Arabic Student Affairs	Arabic English	amaraalahmad13@gmail.com
Kiran Sharma (Member)	Student Counsellor (Yoga & Pilates)	English Hindi	kiranyogini143@gmail.com
Kateryna Zaitseva (Member)	Global Master Trainer	English Ukrainian Russian	kateryna.zaiceva@gmail.com
Maria Lourdes Gutierrez Viernes (Member)	Global Master Trainer	English Filipino	marialourdes_viernes@yahoo.com
Smrithi R (Member – Contact)	Head – Student Affairs	English Malayalam Hindi	uae@gafitsport.com +971 58 249 9750
ESCALATION & APPEALS – INDIA & GLOBAL
Prof Vinita Menon	Secretary – IQA Committee	English Hindi	vvmenon79@gmail.com
Natalie Pote	Secretary – Appeals Committee	English Hindi	nataliepote@gmail.com
Gemma Quinnell	Advisor	English	gemmaquinnell@iq-lifestyle.com
Sonia Miranda (Contact)	Head – Student Affairs	English Hindi Marathi	info@gayofitnessacademy.com +91 81048 39793

ACADEMIC COUNCIL

The Council supervises the design and delivery of knowledge content, assessments and examinations and student certifications.

The Secretary of the Council liaises with the Academic Council – India and Global, in Mumbai, and authorizes the Management Team to liaise with REPS UAE, European Standards – EREPS, et al.

The chart below lists the Academic Council members.

Name	Designation	Email ID
Ashwand TM (Secretary)	Head – Academics & Training	ashwandtm@gmail.com
Saima Khan (Member)	Student Counsellor (Yoga & Pilates)	khannsaimaa21@gmail.com
Rania Bossonis (Member)	Global Master Trainer (Oriental Dances)	abossonis@gmail.com
Smrithi R (Member – Contact)	Head – Student Affairs	uae@gafitsport.com +971 58 249 9750

Appeals and Complaints Committee

The Appeals and Complaints Committee (ACC) is convened on a “case to case” basis to admit and consider –

Appeals of academic and / or disciplinary nature, on the principles of Natural Justice, with specific reference to the laws of the country where our Academy is registered and operating – in this present case, being the UAE – in accordance with the Rules & Regulations of our Academy, REPS UAE, European Standards – EREPS and Awarding Bodies including Highfield International (UK), All-Pro Performance (UK), etc.
Complaints in the case of incidents that may be within the ambit of The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, Indian Penal Code, and other Laws as applicable in the local country.
Any other complaints from / against students / learners, faculty and training centres

Office Bearers

The chart below lists the officers of the ACC – UAE and the INDIA – GLOBAL ACC.

Name	Designation	Language Spoken	Tel No	Email ID
UAE APPEALS AND COMPLAINTS COMMITEE
Smrithi R	CONTACT PERSON	English Malayalam Tamil	+971 58 249 9750	uae@gafitsport.com
Amara Al Ahmad	CONVENOR	Arabic English French	+971 55 551 4839	amaraalahmad13@gmail.com
T T Lalmuanpuii	Member	English Mizo	+974 7721 7245	ttmuantei@gmail.com
	Co-optee 1
	Co-optee 2
INDIA – GLOBAL APPEALS AND COMPLAINTS COMMITEE
Sonia Miranda	CONTACT PERSON	English Hindi Marathi	+91 81048 39793	info@gayofitnessacademy.com
Natalie Pote	CONVENOR Secretary – Appeals Committee	English, Hindi		nataliepote@gmail.com
Vinita Menon	Member	English, Hindi, Marathi		vvmenon79@gmail.com

Appeals Procedure in the UAE

The following sets out the appeals procedure for GĀYO FITNESS SPORTS ACADEMY, Dubai, UAE, (hereinafter referred to as “GĀYO”). This procedure covers the process for raising appeals against an academic decision that has been made.

Contact Person

Should a learner or student feel that proper process has not been followed or that the academic decision was not made in accordance with the regulations of the programme of learning then he / she may submit the Appeal in prescribed format to:

Ms SMRITHI RADHAKRISHNAN, Head, Student Affairs (HSA) via –

Tel / WhatsApp: +971 58 249 9750 and / or
E-mail: uae@gafitsport.com

Instances where an appeal may be raised include:

If the learner believes that GĀYO has not applied our procedures consistently or that procedures were not followed properly, consistently and fairly;
If the learner is not satisfied with the conduct of the assessment and believed it disadvantaged them; and
If the learner feels that the premises / environment for assessment has disadvantaged them.

[If a learner wishes to appeal against a decision made after a complaint has been investigated then please refer to our Appeals and Complaints Procedure document a copy of which will be made available on request and upon payment of requisite fee.]

Prescribed Format of Appeal

The learner Appellant must submit the following information to s your full name, contact details, and include a daytime telephone number along with:

Full name as per enrolment records
Contact information:
- postal address,
- email address,
- telephone number
A full description of the appeal (including the subject matter, dates and times if known)
Any names of the people – faculty members, Academy officers, etc. – the learner may have dealt with so far in the subject matter
Copies of any documents to support the appeal; and
Any other factors such as any extenuating circumstances that the learner either did not address at the time or believes that were raised but were not taken into consideration when the decision was made.

Convenor

The Contact Person, after preliminary verification of the appeal / complaint will forward the same to the Convenor who will appoint a panel of three members to study, inquire and decide upon the Appeal. We aim to investigate and respond to appeals within 15 working days from the date of receipt of the complaint.

The Convenor is authorised to invite the concerned Master Trainer / Tutor, Assessor and aggrieved student and independent witnesses after ascertaining that the student’s appeal has merit for further consideration.

The Convenor may coopt a maximum of two members, being domain specialists or experts, e.g., lawyer, accountant, etc., to facilitate a better understanding of the issues presented.

The Convenor will set the agenda for the ACC meetings and arrange to hold the meeting as soon as is practically possible after giving due notice to the appellant / complainant, ACC members, witnesses, etc.

The ACC inquiry may be conducted online or offline or both, after consent is obtained from the appellant / complainant.

This will be the final route of escalation within our Academy in the UAE.

Reappeal

If the learner is not satisfied with the decision of the ACC in the UAE, he / she may reappeal against the decision to the Global Appeals and Complaints Committee in India (GACC).

The Convenor of the ACC will forward the reappeal in the prescribed format together the documents considered by the ACC and his / her comments to the CONTACT person in the GACC.

Final Appeal

In the event of dissatisfaction with the decision in the reappeal, the learner is advised to contact, as may be relevant, the –

Awarding Organisation directly – e.g. Highfield International (UK), All-Pro Performance (UK), etc.
Accreditation Body – e.g., REPS UAE and / or EREPS, etc.

The Contact Person in the UAE will provide all help to the learner to facilitate his / her direct contact with one of the above bodies.

For example, the Awarding Organisation for First Aid & CPR is Highfield Awarding Body for Compliance (Middle East) Asia (HABC MEA) and their appeals policy can be located on their website: www.highfieldabc.ae / About /Downloads / HABC Policies

For clarifications or further information, the learner is advised to contact the SMRITHI RADHAKRISHNAN, Head, Student Affairs directly on:

Call: +971 58 249 9750
E-mail: uae@gafitsport.com

GAYO FITNESS SPORTS ACADEMY

As in India, here in UAE too, we will conduct top class international workshps, clinics and seminars in Fitness and Sports Sciences.

Prefix for the Company Approach section will be written here